Teknologi konseling digital: pemetaan perkembangan riset pada basis data scopus (2021–2025)

  • Wiki Lofandri 
    Universitas Negeri Padang
    Indonesia
  • Saftrian Mukhlizul Fuad
    Universitas Negeri Padang
    Indonesia
  • Mutia Ramdhatul Jannah
    Universitas Negeri Padang
    Indonesia

Abstract

Penelitian ini memetakan perkembangan riset global tentang teknologi konseling digital periode 2021–2025 melalui analisis bibliometrik. Data ditarik dari Scopus menggunakan kombinasi boolean yang mencakup istilah online/digital/e-/cyber/internet/web-based/virtual/remote/tele-counseling beserta variasi ejaannya, lalu disaring berdasarkan tahun terbit, jenis dokumen, bahasa, jenis sumber, dan tahap publikasi. Hasilnya 569 dokumen yang dianalisis dengan Biblioshiny (Bibliometrix R-package). Produksi ilmiah memuncak pada 2022 (127 artikel), menurun ke titik terendah pada 2023–2024, lalu naik sedikit pada 2025. Sebaliknya, rerata sitasi per artikel per tahun terus menurun, yang menunjukkan momentum melambat meski volume dokumen bertahan. Amerika Serikat, Britania Raya, dan Jerman menjadi negara paling produktif, diikuti Iran, Kanada, Indonesia, dan India. Analisis Bradford menemukan 47 jurnal inti yang memuat sepertiga literatur, sementara Hukum Lotka (β = 3,74) menunjukkan produktivitas penulis sangat terkonsentrasi: 92,5% penulis hanya menyumbang satu dokumen. Peta tematik menempatkan klaster "covid-19/pandemic" sebagai tema motor yang matang, sedangkan klaster "controlled study/randomized controlled trial" berada di kuadran niche, menandakan desain eksperimental ketat masih menjadi ceruk, bukan arus utama. Studi ini menyimpulkan bahwa bidang ini sedang beralih dari respons darurat pandemi menuju konsolidasi berbasis bukti, dan mulai membuka jalan bagi modalitas berbasis kecerdasan buatan percakapan. Implikasi teoretis dan praktis, keterbatasan, serta agenda riset masa depan turut dibahas.

Lisensing Information
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

References
  1. Akdogan O., Uyar G.C., Yesilbas E., Baskurt K., Malkoc N.A., Ozdemir N., Yazici O., Oksuzoglu B., Uner A., Ozet A., & Sutcuoglu O. (2025). Effect of a ChatGPT-based digital counseling intervention on anxiety and depression in patients with cancer: A prospective, randomized trial. European Journal of Cancer, 221. https://doi.org/10.1016/j.ejca.2025.115408
  2. Barnett A., Savic M., Pienaar K., Carter A., Warren N., Sandral E., Manning V., & Lubman D.I. (2021). Enacting ‘more-than-human’ care: Clients’ and counsellors’ views on the multiple affordances of chatbots in alcohol and other drug counselling. International Journal of Drug Policy, 94. https://doi.org/10.1016/j.drugpo.2020.102910
  3. Baumgartner C., Schaub M.P., Wenger A., Malischnig D., Augsburger M., Lehr D., Blankers M., Ebert D.D., & Haug S. (2021). “Take Care of You” – Efficacy of integrated, minimal-guidance, internet-based self-help for reducing co-occurring alcohol misuse and depression symptoms in adults: Results of a three-arm randomized controlled trial. Drug and Alcohol Dependence, 225. https://doi.org/10.1016/j.drugalcdep.2021.108806
  4. Broadbent M., Medina Grespan M., Axford K., Zhang X., Srikumar V., Kious B., & Imel Z. (2023). A machine learning approach to identifying suicide risk among text-based crisis counseling encounters. Frontiers in Psychiatry, 14. https://doi.org/10.3389/fpsyt.2023.1110527
  5. Celia G., Cavicchiolo E., Girelli L., Limone P., & Cozzolino M. (2022). Effect of online counselling on emotional outcomes during the COVID-19 pandemic: An innovative group intervention for university students using the Brain Wave Modulation Technique. Counselling and Psychotherapy Research, 22(4), 889-901. https://doi.org/10.1002/capr.12512
  6. Celia G., Tessitore F., Cavicchiolo E., Girelli L., Limone P., & Cozzolino M. (2022). Improving University Students' Mental Health During the COVID-19 Pandemic: Evidence From an Online Counseling Intervention in Italy. Frontiers in Psychiatry, 13. https://doi.org/10.3389/fpsyt.2022.886538
  7. Chan P.S.-F., Chidgey A., Lau J., Ip M., Lau J.T.F., & Wang Z. (2021). Effectiveness of a novel HIV self-testing service with online real-time counseling support (HIVST-online) in increasing HIV testing rate and repeated HIV testing among men who have sex with men in Hong Kong: Results of a pilot implementation project. International Journal of Environmental Research and Public Health, 18(2), 1-16. https://doi.org/10.3390/ijerph18020729
  8. Coley N., Andre L., Hoevenaar-Blom M.P., Ngandu T., Beishuizen C., Barbera M., van Wanrooij L., Kivipelto M., Soininen H., van Gool W., Brayne C., van Charante E.M., Richard E., & Andrieu S. (2022). Factors Predicting Engagement of Older Adults With a Coach-Supported eHealth Intervention Promoting Lifestyle Change and Associations Between Engagement and Changes in Cardiovascular and Dementia Risk: Secondary Analysis of an 18-Month Multinational Randomized Controlled Trial. Journal of Medical Internet Research, 24(5). https://doi.org/10.2196/32006
  9. De Luca R., Torrisi M., Bramanti A., Maggio M.G., Anchesi S., Andaloro A., Caliri S., De Cola M.C., & Calabrò R.S. (2021). A multidisciplinary Telehealth approach for community dwelling older adults. Geriatric Nursing, 42(3), 635-642. https://doi.org/10.1016/j.gerinurse.2021.03.015
  10. Hafdi M., Eggink E., Hoevenaar-Blom M.P., Witvliet M.P., Andrieu S., Barnes L., Brayne C., Brooks R., Coley N., Georges J., van der Groep A., van Marwijk H., van der Meijden M., Song L., Song M., Wang Y., Wang W., Wang W., Wimo A., ... Richard E. (2021). Design and Development of a Mobile Health (mHealth) Platform for Dementia Prevention in the Prevention of Dementia by Mobile Phone Applications (PRODEMOS) Project. Frontiers in Neurology, 12. https://doi.org/10.3389/fneur.2021.733878
  11. Hanley T. (2021). Researching online counselling and psychotherapy: The past, the present and the future. Counselling and Psychotherapy Research, 21(3), 493-497. https://doi.org/10.1002/capr.12385
  12. Hanley T., Sefi A., Grauberg J., Prescott J., & Etchebarne A. (2021). A theory of change for web-based therapy and support services for children and young people: Collaborative qualitative exploration. JMIR Pediatrics and Parenting, 4(1). https://doi.org/10.2196/23193
  13. Hertling S., Hertling D., Martin D., & Graul I. (2021). Acceptance, use, and barriers of telemedicine in transgender health care in times of SARS-CoV-2: Nationwide cross-sectional survey. JMIR Public Health and Surveillance, 7(12). https://doi.org/10.2196/30278
  14. Hughto J.M.W., Peterson L., Perry N.S., Donoyan A., Mimiaga M.J., Nelson K.M., & Pantalone D.W. (2021). The provision of counseling to patients receiving medications for opioid use disorder: Telehealth innovations and challenges in the age of COVID-19. Journal of Substance Abuse Treatment, 120. https://doi.org/10.1016/j.jsat.2020.108163
  15. Ibragimov K., Palma M., Keane G., Ousley J., Crowe M., Carreño C., Casas G., Mills C., Llosa A., Marques A., Tijerino A.-M., Droste A., Echeverri C., Fredj N., Sleit R., & Sultan S.F. (2022). Shifting to Tele-Mental Health in humanitarian and crisis settings: an evaluation of Médecins Sans Frontières experience during the COVID-19 pandemic. Conflict and Health, 16(1). https://doi.org/10.1186/s13031-022-00437-1
  16. Ierardi E., Bottini M., & Riva Crugnola C. (2022). Effectiveness of an online versus face-to-face psychodynamic counselling intervention for university students before and during the COVID-19 period. BMC Psychology, 10(1). https://doi.org/10.1186/s40359-022-00742-7
  17. Imel Z.E., Tanana M.J., Soma C.S., Hull T.D., Pace B.T., Stanco S.C., Creed T.A., Moyers T.B., & Atkins D.C. (2024). Outcomes in Mental Health Counseling From Conversational Content With Transformer-Based Machine Learning. JAMA Network Open, 7(1). https://doi.org/10.1001/jamanetworkopen.2023.52590
  18. Ionov M.V., Zhukova O.V., Yudina Y.S., Avdonina N.G., Emelyanov I.V., Kurapeev D.I., Zvartau N.E., & Konradi A.O. (2021). Value-based approach to blood pressure telemonitoring and remote counseling in hypertensive patients. Blood Pressure, 30(1), 20-30. https://doi.org/10.1080/08037051.2020.1813015
  19. Iqbal Y., Jahan R., Yesmin S., Selim A., & Siddique S.N. (2021). COVID-19-related issues on tele-counseling helpline in Bangladesh. Asia-Pacific Psychiatry, 13(2). https://doi.org/10.1111/appy.12407
  20. Iyer R., Nedeljkovic M., & Meyer D. (2022). Using Voice Biomarkers to Classify Suicide Risk in Adult Telehealth Callers: Retrospective Observational Study. JMIR Mental Health, 9(8). https://doi.org/10.2196/39807
  21. Jarva E., Oikarinen A., Andersson J., Pramila-Savukoski S., Hammarén M., & Mikkonen K. (2024). Healthcare professionals' digital health competence profiles and associated factors: A cross-sectional study. Journal of Advanced Nursing, 80(8), 3236-3252. https://doi.org/10.1111/jan.16096
  22. Khan S., Shapka J.D., & Domene J.F. (2022). Counsellors’ experiences of online therapy. British Journal of Guidance and Counselling, 50(1), 43-65. https://doi.org/10.1080/03069885.2021.1885009
  23. Langabeer J.R., II, Yatsco A., & Champagne-Langabeer T. (2021). Telehealth sustains patient engagement in OUD treatment during COVID-19. Journal of Substance Abuse Treatment, 122. https://doi.org/10.1016/j.jsat.2020.108215
  24. Litam S.D.A., & Hipolito-Delgado C.P. (2021). When Being “Essential” Illuminates Disparities: Counseling Clients Affected by COVID-19. Journal of Counseling and Development, 99(1), 3-10. https://doi.org/10.1002/jcad.12349
  25. Liu J., & Gao L. (2021). Analysis of topics and characteristics of user reviews on different online psychological counseling methods. International Journal of Medical Informatics, 147. https://doi.org/10.1016/j.ijmedinf.2020.104367
  26. Melton T., Jasmin H., Johnson H.F., Coley A., Duffey S., & Renfro C.P. (2021). Describing the delivery of clinical pharmacy services via telehealth: A systematic review. JACCP Journal of the American College of Clinical Pharmacy, 4(8), 994-1010. https://doi.org/10.1002/jac5.1486
  27. Nagarajan M., & Yuvaraj S. (2021). Mental health counsellors’ perceptions on use of technology in counselling. Current Psychology, 40(4), 1760-1766. https://doi.org/10.1007/s12144-018-0104-4
  28. Nolan R.P., Ross H.J., Farkouh M.E., Huszti E., Chan S., Toma M., D'antono B., White M., Thomas S., Barr S.I., Perreault S., Mcdonald M., Zieroth S., Isaac D., Wielgosz A., & Mielniczuk L.M. (2021). Automated E-Counseling for Chronic Heart Failure: CHF-CePPORT Trial. Circulation: Heart Failure, 14(1), E007073. https://doi.org/10.1161/CIRCHEARTFAILURE.120.007073
  29. Novella J.K., Ng K.-M., & Samuolis J. (2022). A comparison of online and in-person counseling outcomes using solution-focused brief therapy for college students with anxiety. Journal of American College Health, 70(4), 1161-1168. https://doi.org/10.1080/07448481.2020.1786101
  30. Pecoraro P., Gallè F., Muscariello E., Di Mauro V., Daniele O., Forte S., Ricchiuti R., Liguori G., & Valerio G. (2021). A telehealth intervention for ensuring continuity of care of pediatric obesity during the CoVid-19 lockdown in Italy. Nutrition, Metabolism and Cardiovascular Diseases, 31(12), 3502-3507. https://doi.org/10.1016/j.numecd.2021.09.026
  31. Pordelan N., & Hosseinian S. (2021). Online career counseling success: the role of hardiness and psychological capital. International Journal for Educational and Vocational Guidance, 21(3), 531-549. https://doi.org/10.1007/s10775-020-09452-1
  32. Pordelan N., & Hosseinian S. (2022). Design and development of the online career counselling: a tool for better career decision-making. Behaviour and Information Technology, 41(1), 118-138. https://doi.org/10.1080/0144929X.2020.1795262
  33. Rackoff G.N., Fitzsimmons-Craft E.E., Taylor C.B., Eisenberg D., Wilfley D.E., & Newman M.G. (2022). A Randomized Controlled Trial of Internet-Based Self-Help for Stress During the COVID-19 Pandemic. Journal of Adolescent Health, 71(2), 157-163. https://doi.org/10.1016/j.jadohealth.2022.01.227
  34. Rehman U., Shahnawaz M.G., Kashyap D., Gupta K., Kharshiing K.D., Khursheed M., Khan N.H., & Uniyal R. (2023). Risk perception, social distancing, and distress during COVID-19 pandemic: Exploring the role of online counseling and perceived social support. Death Studies, 47(1), 45-55. https://doi.org/10.1080/07481187.2021.2006826
  35. Schrauben S.J., Inamdar A., Yule C., Kwiecien S., Krekel C., Collins C., Anderson C., Bailey-Davis L., & Chang A.R. (2022). Effects of Dietary App-Supported Tele-Counseling on Sodium Intake, Diet Quality, and Blood Pressure in Patients With Diabetes and Kidney Disease. Journal of Renal Nutrition, 32(1), 39-50. https://doi.org/10.1053/j.jrn.2021.08.006
  36. Shdaifat M.B.M., Khasawneh R.A., & Alefan Q. (2022). Clinical and economic impact of telemedicine in the management of pediatric asthma in Jordan: a pharmacist-led intervention. Journal of Asthma, 59(7), 1452-1462. https://doi.org/10.1080/02770903.2021.1924774
  37. Shorey S., Ang E.N.K., Ng E.D., Yap J., Lau L.S.T., Chui C.K., & Chan Y.H. (2023). Evaluation of a Theory-Based Virtual Counseling Application in Nursing Education. CIN - Computers Informatics Nursing, 41(6), 385-393. https://doi.org/10.1097/CIN.0000000000000999
  38. Smith J., & Gillon E. (2021). Therapists' experiences of providing online counselling: A qualitative study. Counselling and Psychotherapy Research, 21(3), 545-554. https://doi.org/10.1002/capr.12408
  39. Stifani B.M., Smith A., Avila K., Boos E.W., Ng J., Levi E.E., & Benfield N.C. (2021). Telemedicine for contraceptive counseling: Patient experiences during the early phase of the COVID-19 pandemic in New York City. Contraception, 104(3), 254-261. https://doi.org/10.1016/j.contraception.2021.04.006
  40. Szlamka Z., Kiss M., Bernáth S., Kámán P., Lubani A., Karner O., & Demetrovics Z. (2021). Mental Health Support in the Time of Crisis: Are We Prepared? Experiences With the COVID-19 Counselling Programme in Hungary. Frontiers in Psychiatry, 12. https://doi.org/10.3389/fpsyt.2021.655211
  41. van de Wiel H.J., Stuiver M.M., May A.M., van Grinsven S., Aaronson N.K., Oldenburg H.S.A., van der Poel H.G., Koole S.N., Retèl V.P., van Harten W.H., & Groen W.G. (2021). Effects of and lessons learned from an internet-based physical activity support program (With and without physiotherapist telephone counselling) on physical activity levels of breast and prostate cancer survivors: The pablo randomized controlled trial. Cancers, 13(15). https://doi.org/10.3390/cancers13153665
  42. Verity L., Yang K., Nowland R., Shankar A., Turnbull M., & Qualter P. (2024). Loneliness From the Adolescent Perspective: A Qualitative Analysis of Conversations About Loneliness Between Adolescents and Childline Counselors. Journal of Adolescent Research, 39(5), 1413-1443. https://doi.org/10.1177/07435584221111121
  43. Villarreal-Davis C., Sartor T.A., & McLean L. (2021). Utilizing Creativity to Foster Connection in Online Counseling Supervision. Journal of Creativity in Mental Health, 16(2), 244-257. https://doi.org/10.1080/15401383.2020.1754989
  44. Xu Y., Chan C.S., Tsang C., Cheung F., Chan E., Fung J., Chow J., He L., Xu Z., & Yip P.S.F. (2021). Detecting premature departure in online text-based counseling using logic-based pattern matching. Internet Interventions, 26. https://doi.org/10.1016/j.invent.2021.100486
  45. Xu Z., Xu Y., Cheung F., Cheng M., Lung D., Law Y.W., Chiang B., Zhang Q., & Yip P.S.F. (2021). Detecting suicide risk using knowledge-aware natural language processing and counseling service data. Social Science and Medicine, 283. https://doi.org/10.1016/j.socscimed.2021.114176

Downloads

PDF

Statistic

Abstract Views
: 12 times
PDF
: 6 times